Hotel Policies

Our Policies
Our desire is for you to have the very best experience of Sydney, our accommodations, dining and other services. To assist us in delivering you that experience we have developed the following policies and guidelines which we respectfully request that you adhere to before, during and after your stay.

Arrival and Departure
Check-in time is from 3.00 pm
Check-out time is prior to 11.00 am

Early check-in or late check-out is available on request and is subject to availability. Fees may apply.

Although our team members are on site 24 hours a day, we would appreciate your advising us if you expect to arrive after 6.00 pm.

We welcome children of all ages as our very special guests. There is an additional charge of $75/person for children under the age of 12 when sharing their parents accommodation room. A baby cot is available upon request.

Extra Bedding
Select room categories include a sofa bed in the room rate. Please advise the hotel in advance if you need the sofa bed to be made up. Alternatively, if you wish to use a rollaway bed instead of the sofa bed, they are available upon request and incur a $120 set-up fee.

Accepted Payment Methods
We have a cash-free policy. We accept all major credit cards, including Visa, MasterCard, American Express. Guests can use your debit card to settle your bill conveniently. NFC-based payment methods are also available for use.

Reservations Guarantee
To guarantee your reservation you will be asked for your credit card details.

Should you need to cancel your reservation we ask that you advise us at least one day prior to your arrival date. Cancellations within this period will incur a fee equal to the first night’s accommodation charge which will be applied to your credit card.

Should you fail to arrive on the scheduled day of your reservation, your room will be held until the following day in case you have been unforeseeably delayed and are unable to contact us. Should you not arrive the next day your reservation will be cancelled and the first night’s accommodation charge which will be applied to your credit card.

Shortened Stay
After check-in, should you shorten your stay, you will be charged a minimum of one night’s accommodation.

Rates and Minimum Length of Stay Requirements
Our rates vary by room type, availability, day of the week and season; weekends are always in high demand. During periods of high demand or major events and for certain packages we may apply a requirement for a Minimum length of stay. You will be advised of this at the time of your reservation.

Local Taxes
All guest expenses are subject to Goods & Services Tax of 10.0% which is included in any room or ancillary prices quoted.

Gratuities and Service Charges
Tips and gratuities to our team members are at our guests discretion and we do not apply any compulsory service charges.

We do not permit smoking within our guest rooms and smoking within enclosed public areas is against the law in NSW; there are ample outdoor areas throughout the property where smoking is permitted. A sanitation fee of one additional night’s accommodation or package fee will be charged where smoking occurs within a guest room.

Parking and Vehicles
Due to our location over the water and heritage issues only limited unsecured parking is available off-site. Valet parking service is available for $70 per night. Alternatively, guests may self-park at one of the local parking stations on Hickson Road. Whilst every care is taken, we accept no responsibility for any theft or damages to vehicles that may occur while moving or parked by hotel team members.

Pets and Animals
Pier One Sydney Harbour accommodates dogs only; however they must be booked on our Puppy Package. At this time all other pets and animals are not allowed. Please be advised, there is a Dog Fee of $120 per night. This is included in the Puppy Package rate. All dogs must adhere to our Doggy Code of Conduct.

Special Assistance
We aim to do our best to accommodate guests with a disability. We have a limited number of wheelchair accessible guest rooms. Most common areas of the hotel are also accessible by wheelchair. Should you require special assistance of any kind, please let us know in advance so that we can assure that your visit is hassle-free and memorable.

Communications and Privacy
If you contact us by email, fax, standard mail or through this website you agree to allow us to contact you in the future and that this may include promotional material regarding upcoming events, special offers or general information. We will never use your name and information for any other purpose nor provide it to any other party without your prior permission or where legally obliged to do so. Any communication that we may send you will include the opportunity for you to unsubscribe.

Additional Guests
Unless otherwise specified all accommodation and packages rates quoted are based on double occupancy. Please contact our Reservations Team regarding rates for additional guests.

Group Bookings
If guests requiring ten or more rooms are travelling together we request notification in advance so that we can assist our guests to check-in in the best possible manner. We like to personally welcome all group members and to provide the utmost and friendly and personal service. We welcome the opportunity to assist your party with advice on local activities, events and entertainment, special experiences and even airport transfers.

Environmental Policy
We constantly challenge ourselves to provide the right environment for our guests and team members through the promotion of environmental awareness. We train our team members to incorporate good environmental practice in all aspects by periodically reviewing our practices, procedures and objectives.

Disputes and Claims
Any controversy, dispute or claim arising out of or in connection with these hotel policies shall come under the jurisdiction of most competent courts of New South Wales.

Changes to Hotel Policies
These Hotel Policies are subject to change without notice